knife-xpress® focuses on these key points with every order
- Always Fast: Order your items online and your order will ship out quickly – often the same day the order is placed.
- 100% Satisfaction Guarantee: If you are not satisfied with your online purchase, knife-xpress® offers a 30-day, no-questions-asked return policy on all parts that have not been used.
Our Return Policy
If not completely satisfied, parts may be returned within 30 days from shipping date for a full refund, less freight charges, subject to inspection. All returned merchandise must have authorization from knife-xpress®, prior to being returned. Please email, call, or live chat and tell us what you would like to return.
You will be issued a returned goods authorization number, which must be included, along with a copy of the original invoice when your return is made. Returned items must be in good resellable condition. Credit will be issued after merchandise has been received and inspected by knife-xpress®. A 15% restocking charge may apply on all returns for reasons other than shipping error or warranty merchandise. The customer is responsible to pay freight on all returns.