Privacy Statement and Terms & Conditions
Collection of Personal Information
knife-xpress® collects personal information, such as your e-mail address, name, work address or telephone number. We also maintain a record of your product purchases.
There is also information about your computer hardware and software that is automatically collected. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used only for the operation of the knife-xpress® service, to maintain quality of the service, and to provide general statistics regarding use of the knife-xpress website.
Using Your Personal Information
We process your contact information only in ways compatible with the purposes for which it was collected or authorized by you. We do not rent, exchange, share information without your approval, including your contact information. We collect and use your personal information to operate our website and deliver the services you have requested.
The knife-xpress® site uses "cookies" which are files that are placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
Security of Information
knife-xpress® takes reasonable steps to secure your personal information from unauthorized access, use or disclosure. This includes taking reasonable steps to secure the personally identifiable information you provide on computer servers in a controlled, reasonably secure environment. When personal information (such as a credit card number) is transmitted to other Web sites, the Secure Socket Layer (SSL) protocol is used.
Changes to this Policy
TERMS & CONDITIONS
All quotations are subject to change without notice, and all sales are subject to strikes, accidents, or other unavoidable delays. Quoted items are subject to prior sale. We reserve the right to discontinue an item without notice or to require a minimum order quantity. Special order items are not subject to cancellation without our written consent.
Our terms are 30 days net, with no cash discount. Initial buyers should accompany their first order with bank references. A Finance Charge of 1½% per month will be added on all invoices past 60 days. No shipments will be made if you have an unpaid balance over 45 days.
Parts from stock are usually shipped within 48 hours. Delivery on special order items are as closely estimated as possible, and we use our best efforts to ship within the estimated time, but cannot guarantee to do so.
Confirmations of Orders
Confirming orders should be marked CONFIRMATION, preferably across the face of the order. Confirming orders not so marked may be treated as open orders and duplicated. In such cases, we will not be responsible for expense and inconveniences incurred and a charge for restocking will be made. Telephone orders are accepted at the risk of the caller and shipments made before the receipt of the confirming order are for the special convenience of the customer.
If there is a shortage or damage to a shipment the freight receipt should be noted as such. This will enable you to recover damages from the carrier without any controversy. We will not insure your shipment unless requested.
Returns of Goods
No material is to be returned without authorization from our factory. If return is authorized, a R.A. number will be issued and should be noted on you packing slip. All transportation charges must be prepaid and goods returned for reasons other than being incorrect are subject to a minimum service charge of 15% and a reconditioning charge if necessary.
Claims for incorrect items should be made immediately upon receipt of the goods. We guarantee to replace or issue credit (within a reasonable time) all goods that prove incorrect when properly used, but under no circumstances will we be responsible for any damages beyond this. Any items claimed to be incorrect must be returned for our inspection and disposition. No charges for labor or expense required to repair the incorrect item will be allowed, the measure of the damages, as far as we are concerned, is the price of the incorrect items.
Unless otherwise agreed in writing, this statement will constitute our entire terms and obligation upon our acceptance of any order, regardless of the terms, stipulations, etc., in any request for quotation, or as may appear on any order form now or later submitted by the buyer. Prices quoted are valid in the U.S. and Canada only and are subject to change without notice. Please call for export pricing.